QUESTIONS ABOUT THE PRODUCTS:
Here you will find frequently asked questions about our oatmeal bars:
They consist mostly of oatmeal. You can find out the exact composition of each bar on the respective product page.
No, we do not use any animal products for our products, so all bars are suitable for vegetarians and vegans.
No, we do not hide alcohol in our bars. Although small amounts of alcohol are used in our products, we do not use ethyl alcohol or ethanol, also known as "drinking alcohol". This means that when we are looking for flavors and other ingredients, we always try to find ingredients that do not contain this alcohol, so that we can also provide our customers with products that do not contain any traces of alcohol, for example for religious or health reasons allowed to consume ethyl alcohol. We also choose the ingredients of our products from this point of view, so that our products can be consumed without hesitation. We are of course happy to answer any further questions.
The physiological property of oat flakes is that they sometimes contain larger and sometimes smaller amounts of gluten. This means that two bags of oatmeal can contain different amounts of gluten. This is also the case with our SVEN JACK's. That's why we want to play it safe for your health and always list gluten as an allergen. We recommend speaking to your doctor beforehand to know your own tolerance level for gluten.
Our bars all have a best before date of 6-7 months. Varies depending on storage.
Our bars ALL contain gluten. Since our bars are made from rolled oats and gluten is a component of oats, Sven Jacks contain gluten. More detailed information can be found in the respective product details.
You can enjoy our Sven Jack's in two sizes: 65g for a small snack in between and 125g when a bigger adventure is imminent, so that you are supplied with enough energy for a long time.
Yes, every SVEN JACK oatmeal bar is vegan and no animal ingredients are used in the production of these.
QUESTIONS ABOUT THE COMPLAINTS:
Complaints are always stupid but we are happy to help you so that you are satisfied again:
We are very sorry that you have something to complain about and we will do our best to take care of it as soon as possible. Therefore, please fill out our claims form or send us an email with your order number and/or the batch number of the product so that we can clarify the matter quickly.
We're sorry to hear that! Please send us an email
firstname.lastname@example.org with your problem and your order number and us
take care of it immediately!
QUESTIONS ABOUT YOUR ORDER:
Here you will find the most frequently asked questions about your order:
No, unfortunately not! You can only submit one code per order.
Small orders are processed by us immediately, leave our premises on the next working day and are delivered to you between 2-5 working days.
In Austria and Germany, the shipping costs are € 3.50 with an order amount of € 25.00 or more, delivery is free.
All other countries are treated country-specifically and displayed in your order overview.
Sofort, Paysafecard, PayPal Credit card: Mastercard, Maestro, JCB, Diners Club, Amex and Visa
Yes, enter your data when registering and we'll send the bars to your desired delivery address. Please note, however, that if an order is in the shipping process, we can unfortunately no longer make any changes!
If you have more questions or cannot find your specific question, please contact us directly via our contact form or by email .